GuestPro GuestChat helps hotel teams manage guest communication from major booking channels, your website, and social messaging platforms in one place.
Keep conversations easier to follow, respond faster, and give teams better context throughout the guest journey.
OTA Messaging
Bring guest messages from major booking platforms into GuestChat so teams can manage conversations without switching between multiple extranet dashboards.
Keep booking-related conversations more organized and connected with the guest journey.
Connected to
WhatsApp, Facebook & Instagram
Manage guest communication from commonly used messaging and social platforms through a more centralized workflow.
Help your team keep conversations easier to manage while maintaining more consistent guest communication.
Connected to
better response
GuestChat works together with GuestPro CRM so conversations can be supported by relevant guest information and stay context.
Instead of treating every message as an isolated conversation, teams can better understand who they are speaking with and where the guest is in their journey.
Feature
AI Connected
AI-assisted communication can help teams handle repetitive inquiries, prepare responses, and maintain more consistent communication while hotel staff remain in control.
Feature
GuestChat works with the wider Personalized Guest Journey ecosystem.
Connect OTA guest conversations from supported distribution channels into GuestChat.
Bring Booking.com, Expedia, Airbnb, Webchat, WhatsApp, Facebook, and Instagram conversations together with GuestPro GuestChat.
Still have questions? Book a Demo or Contact Us to learn more and get support from our team.
GuestPro includes PMS, Channel Manager, Booking Engine, CRM & Marketing, GuestChat, Reputation Management, Revenue Management, and Agentic AI capabilities.
No. You can start with the products your property needs today and expand the ecosystem as your hotel grows.
Yes. GuestPro can support independent hotels as well as hospitality groups that need more connected visibility across multiple properties.
Yes. GuestPro Channel Manager helps synchronize rates, availability, and reservations across connected distribution channels.
Yes. GuestPro Booking Engine supports direct reservations through your own website and can work together with payments, upselling, and guest engagement tools.
GuestPro connects guest profiles, communication, marketing, reviews, and digital touchpoints so teams can create more relevant and personalized guest interactions.
Yes. GuestPro Revenue Management brings together business intelligence, demand intelligence, competitor insights, forecasting, and dynamic pricing to support smarter revenue decisions.
Yes. GuestPro is designed to work with connected systems, partners, APIs, and third-party technology so hotels can build a more flexible technology ecosystem.
