HOTEL REPUTATION MANAGEMENT

Manage guest reviews from one connected dashboard.

GuestPro Reputation Management helps hotels stay on top of online reviews, respond more efficiently, and turn guest feedback into more useful business insight.

Reputation Management Light Mode
Build for you

See every review. understand every guest.

GuestPro connects review management from Airbnb, Booking.com, and Expedia into one dashboard, helping your team save time and keep guest communication more organized.

Reply to guest reviews from one dashboard

GuestPro allows hotel staff to manage and reply to reviews from multiple OTA channels in one connected dashboard.

This helps your team maintain a more consistent response workflow and avoid unnecessary back-and-forth between different extranets.

Connected to

  • Airbnb
  • Booking.com
  • Expedia
Reply to guest reviews from one dashboard

Monitor review performance more clearly

GuestPro helps hotels keep track of guest reviews across channels and gives teams a clearer view of overall review performance.

Stay connected to what guests are saying and identify areas that may need attention.

Monitor review performance more clearly

View review summaries in one dashboard

Turn guest reviews into clear, actionable insights with a review summary dashboard that helps your team understand overall sentiment, recurring feedback, and areas for improvement.

FEATURE

  • Sentiment Analysis
  • Frequent Guest Phrases
  • Review Categories
  • Feedback Trends
View review summaries in one dashboard
Better together.

Reputation is part of the guest journey.

Online reviews influence how potential guests discover, evaluate, and trust your property before booking. GuestPro connects Reputation Management with your wider digital growth ecosystem.

Channel Manager

Connect OTA guest conversations from supported distribution channels into GuestChat.

24h Rate & Availability Sync
Channel Manager
The GuestPro ecosystem

Build a reputation guests can trust.

GuestPro helps hotels manage reviews more efficiently, respond from one place, and understand guest feedback through clearer review insights.

What They Say

Real Stories.
Real Impact.

Vippy Purbodiningrat

The reason we chose GuestPro as the PMS for OK Divers Resort & Spa is because the GuestPro system is easy to understand and use, with a simple and clear interface. The team is very supportive and easy to work with, both during training and afterward. In addition, GuestPro is a locally developed product with an affordable cost, especially for small hotels like ours during the pandemic.”

We also appreciate that GuestPro continuously works on improvements and development, which gives us confidence to continue using the GuestPro system.

Vippy Purbodiningrat
General Manager – OK Divers Resort & Spa – Bali

Ready to simplify review management?

Connect Airbnb, Booking.com, and Expedia reviews in one dashboard with GuestPro Reputation Management.

HELP & SUPPORT

Frequently asked questions

Still have questions? Book a Demo or Contact Us to learn more and get support from our team.

Which GuestPro products can I use?

GuestPro includes PMS, Channel Manager, Booking Engine, CRM & Marketing, GuestChat, Reputation Management, Revenue Management, and Agentic AI capabilities.

Do I need to use every GuestPro product?

No. You can start with the products your property needs today and expand the ecosystem as your hotel grows.

Can GuestPro work for both single and multi-property hotels?

Yes. GuestPro can support independent hotels as well as hospitality groups that need more connected visibility across multiple properties.

Can GuestPro connect with OTA channels?

Yes. GuestPro Channel Manager helps synchronize rates, availability, and reservations across connected distribution channels.

Can guests book directly through my hotel website?

Yes. GuestPro Booking Engine supports direct reservations through your own website and can work together with payments, upselling, and guest engagement tools.

How does GuestPro help improve guest experiences?

GuestPro connects guest profiles, communication, marketing, reviews, and digital touchpoints so teams can create more relevant and personalized guest interactions.

Does GuestPro support revenue management?

Yes. GuestPro Revenue Management brings together business intelligence, demand intelligence, competitor insights, forecasting, and dynamic pricing to support smarter revenue decisions.

Can GuestPro integrate with other hotel technology?

Yes. GuestPro is designed to work with connected systems, partners, APIs, and third-party technology so hotels can build a more flexible technology ecosystem.